Terms & Conditions
Welcome to The Interiors Edit, based in Fulham, London. Please read the following Terms and Conditions thoroughly.
These Terms and Conditions outline the rules and regulations for using our website, and the professional organising services we provide. By accessing, browsing, or using our website or services, you agree to adhere to these Terms and Conditions. A detailed description of our services is on our website.
Booking and Payment
To book your session, a 50% deposit is required either 4 weeks in advance of the booking date or immediately if the booking is initiated within 4 weeks of the booking date.
Bookings are not confirmed until the booking form is completed and returned and the deposit is made.
The remaining balances are to be paid after each session, unless otherwise arranged. The Interiors Edit accepts payments by card or via bank transfer as detailed on your invoice.
Any products purchased on your behalf, and agreed upon in advance with you, will be itemised and charged at retail price upon project completion. If subcontractors are needed, they will communicate directly with you regarding their quotes and invoicing. The Interiors Edit reserves the right to amend its rates at any time. Any sessions booked before a rate adjustment will remain at the original agreed rate.
Cancellation Policy
The Interiors Edit appreciates that plans may change, and we operate a clear and fair cancellation policy.
If you need to cancel or reschedule a booked organising session, please provide at least 48 hours’ notice by email. (Weekends are not included as days.)
Cancellations or rescheduling requests made with less than 48 hours’ notice are subject to a cancellation fee of up to 50% of the scheduled session fee.
Cancellations made with less than 24 hours’ notice may result in the full session fee being charged. All rescheduled sessions must be completed within two months of the original session date. Products purchased on your behalf must be collected from our Fulham location, and we cannot reimburse for items not picked up due to session cancellation.
The Interiors Edit reserves the right to reschedule services in the event of illness, emergency, or circumstances beyond reasonable control. In such cases, an alternative date will be offered as soon as reasonably possible.
Work Timing
The Interiors Edit organising team regular working hours are Monday to Friday from 9 am to 5 pm. Weekend, bank holiday, or after-hours sessions can be organised at our overtime rate of time and a half.
Estimates: Each project begins with a consultation to assess the required time based on the specifics of your space and needs. However, it is not always possible to estimate precisely as each project is unique, and some may take longer than anticipated.
Session Notifications: We will give you a heads-up before the booked session time concludes in order to wrap up or seek your consent to continue. Additional time will be charged at the rates specified under our Services.
Breaks: We understand that decluttering requires stamina, we will always work at your pace and breaks will be available as required and will count towards the total session time.
Meal Break: For bookings extending beyond four hours, a maximum one-hour meal break may be required, arranged with you in advance. These breaks are included in the Day Rate (M-F 9am-5pm).
Travel Costs: Travel costs include parking fees, congestion charges, and time spent travelling to locations situated more than 30 minutes from SW6 (travel time is invoiced at our hourly rate). Any additional travel charges will be discussed and agreed upon prior to your session.
Product Purchases and Returns
The Interiors Edit will research and source organisation and storage products for you, subject to your prior approval. A shopping fee will be charged, and products will be billed at their retail price. If you choose not to keep an item, we facilitate its return and reimburse you accordingly.
We assemble smaller organisational items, while larger products or furniture may require a handyman, and we can arrange for a fee. Please note that products cannot be returned, refunded or re-imbursed once assembled. We also cannot offer refunds for any items after a session, or if the session has been delayed causing items to exceed their return period.
Confidentiality and Privacy
The Interiors Edit prioritises your privacy and confidentiality. Organisers working for The Interiors Edit will keep all client information confidential, except in exceptional and specific circumstances where disclosure is obliged by law. Client information will not be shared with any third parties without your consent.
By engaging with The Interiors Edit, you acknowledge that your personal information will be securely held and only used in relation to the services we provide. For further details on our handling of personal data, please refer to our Privacy Policy.
Photography and Testimonials
The Interiors Edit uses before and after photographs to support clients’ organisational journeys, and these photographs are the property of The Interiors Edit. Any photography or video content taken during sessions will not appear on The Interiors Edit website or social media without your prior explicit consent. We ensure anonymity in all shared images unless permission to identify you is granted. Testimonials or feedback will also be shared only with your prior consent.
Access and Safety
Please ensure that access to your property is safe and clear, both inside and outside your home. If The Interiors Edit deems the work area to be unsafe or inaccessible, The Interiors Edit reserves the right to cancel the session without issuing a refund.
Due to health and safety regulations, The Interiors Edit are unable to move heavy furniture. Please also note that The Interiors Edit does not provide cleaning services.
Limitation of Liability
Advice
As you engage in the decluttering process, you may choose to part with items that you decide you no longer need. The Interiors Edit provides guidance and advice in good faith, to help you assess what you need in your home. The final decision regarding which possessions you keep, or discard is entirely yours, and it remains your choice to follow or disregard our recommendations. The Interiors Edit cannot accept responsibility for the consequences of these decisions.
The Interiors Edit cannot be held responsible or liable for any discarded items.
Removal of Items
The Interiors Edit encourages environmentally responsible practices, such as recycling or donating items to registered charities when possible. We can offer advice on where to sell, recycle, donate, or dispose of your possessions. However, The Interiors Edit are unable to provide item valuations. Any removal of items from your property is at your discretion and disposal requires your explicit authorization. Responsibility for any items disposed of rests solely with you. You the client assume responsibility for all items discarded during the decluttering process. If you require assistance with a disposal, we can facilitate this for a fee, transporting small items to local charity shops or local tip. You are responsible for removing any larger items that cannot be easily carried. We can help coordinate a hauler for a fee, if you have more items to dispose of than you can manage yourself.
Third-Party Recommendations
The Interiors Edit may suggest products and services provided by third parties. While we make every effort to recommend high quality products and services, we cannot accept any responsibility or liability for any direct or indirect loss or damage resulting from your use of these products or services.
Dispute Resolutions
If you have any questions or concerns regarding these Terms and Conditions or any invoice issued by The Interiors Edit, please contact us by email so that we can work to resolve the matter promptly and in good faith.
Any dispute relating to an invoice must be submitted in writing within 7 days of the invoice date, clearly outlining the nature of the dispute. If no dispute is received within this period, the invoice will be deemed accurate and accepted and will remain payable in full in accordance with the stated payment terms.
Late Payment
Payment of all invoices is due in accordance with the payment terms stated on the invoice. If payment is not received by the due date, The Interiors Edit reserves the right to charge interest on the overdue amount at a rate of 8% per annum above the Bank of England base rate, calculated daily, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
The Interiors Edit also reserves the right to suspend or postpone any scheduled services until outstanding payments have been settled in full.
Insurance
The Interiors Edit is committed to treating your home and belongings with care and consideration. However, we cannot be held liable for any direct or consequential loss or damage. It is your responsibility to ensure that you have appropriate and adequate insurance coverage for your possessions.
The Interiors Edit maintains Public Liability and Professional Indemnity Insurance through Westminster Insurance.